Frequently Asked Question
A-Awesome Tickets Frequently Asked Questions
Who is A-Awesome Tickets?
A-Awesome Tickets has been involved in the secondary ticket industry for almost three decades. Because we are local in Texas, we know the venues and can offer the best information to help you make the best choice on your tickets. Our number one goal is to provide our customers with superior customer service while helping them find the perfect ticket for their event of choice.
Is this awesometix.com?
A-Awesome Tickets can be found online at the domain a-awesometickets.com, and can also be found using awesometix.com.
How do I contact A-Awesome Tickets?
Many internet companies lack true customer service or live support. With A-Awesome Tickets customer service, you only talk to real people from our office in Texas. You can call us during normal business hours at 800-707-2714, or email us anytime at awesome@icstx.net. We will respond to all emails within 12 hours of receiving them.
How secure is my information?
Your information will never leave our servers. When checking out, you are using a secure server backed by GoDaddy, and your sensitive information is never passed along to any third-party suppliers.
Where is A-Awesome Tickets located?
A-Awesome Tickets office is located downtown San Antonio, Tx.
What is the A-Awesome Tickets 100% Guarantee?
Our 100% protection guarantee ensures that you will:
- Always receive real, authentic tickets.
- Always receive your tickets on time.
- Never lose money on tickets for a show that was cancelled or rescheduled.
Where does A-Awesome Tickets get tickets?
The tickets listed on A-Awesome Tickets come from a network of trusted suppliers as well as from inventory A-Awesome Tickets owns. These suppliers are thoroughly screened for credibility before being allowed to post their inventory on our site.
Along with these suppliers, we purchase tickets from fans that aren't going to be able to use the tickets they purchased. Just like our suppliers, we screen these individuals and the tickets they sell in order to verify their authenticity.
How are A-Awesome Tickets' tickets priced?
Tickets on A-Awesome Tickets are listed at market price. This means that tickets may fluctuate in price depending on the supply and demand of the market. The sellers (fans & suppliers) set the price of their tickets, and a small premium is applied by A-Awesome Tickets.
For this reason, most prices listed are above the face value printed on the ticket.
What forms of payment do you accept?
We accept all major credit cards including Visa, Discover, American Express, and MasterCard, as well as cash.
Do I have to pay sales tax?
We must charge state sales tax for all events that take place in Texas. However, there are some Texas events classified as non-taxable, such as college sports events and rodeo.
What should I do if I receive an error when placing an order online?
Please call us or email us if you receive any errors when checking out. Please note that if you place an order correctly, you will receive a confirmation email.
If the event is cancelled or rescheduled will I get a refund?
If your event is cancelled, you are guaranteed a full refund. If your event is rescheduled, your tickets will remain valid and no refund will be granted.